Features & Benefits

DOWO Flow is packed full of industry leading features and technology innovations. As full services digital agency we believe DOWO Flow will give your field workers the tools they need to get the job done accurately and efficiently.

Signature Capture

All stakeholders benefit when signatures are used for acceptance and approval. Customers, operatives & managers can have assurance that work is being done. Make sure your business operations remain compliant by capturing signatures at key points within your workflows.

Works Off Line

Wherever you work, there are always times when you don’t get a signal. Using our native apps for iOS, Android & Windows Desktop means you can collect and access data whenever and wherever you need it.

Intelligent Logic

Make the user experience as friendly as possible. Minimise the number of questions a user needs to read and reduce the overall completion time required. Visibility rules can be used to determine if a question is displayed to the user or simply skip to the next relevant question.

Calculations & Formulas

Automatic pricing, tax calculations, mileage, page scoring, answer weighting, mileage. Our sophisticated formula engine is integrated right across the entire platform meaning less errors, faster data entry and happier people.

Workflows

Create multi step workflows that compliment and enhance your existing processes. Logic driven, data driven, user centric, location based. Keep your data flowing to the right person or system. Minimise delays and ensure tasks are completed on time using structured business logic.

Job & Task Dispatch

Dispatch jobs and tasks to teams and users from the dashboard or API. Pre-populate form field data form existing systems. Create templates for easy form distribution. Geofencing & time-framing can be used to ensure jobs are completed at the right location while maintaining your SLA’s. Trigger Events can be trigger reports based on job progress.

Documents & Manuals

Don’t carry around heavy service manuals, user guides, plans & layouts around again. Push documents and files to your teams in-app so they always have the latest most up to date information available at all times.

Real Time Sync

Apps, workflows, forms, keep everything up to date and in sync, securely. Receive new tasks and forms as soon as they are published. Uploads collected information instantly. Real time sync keeps everyone on the same page at all times.

Media Capture & Sketch

Capture images, record evidence, sketch a layout. Whatever media you need you can capture images, video and audio. Add context to your photos by annotating them before you upload them.

Maps & Location Services

Ensure tasks and jobs are completed at the correct location with Geo-Fencing and navigation. Field teams can easily see where their tasks need to be completed and, office teams gain that all important real-time business overview. Navigation to a site or job comes as standard.

GPS & Timestamps

Know when and where your jobs have been completed. Automatically record the location, date, start and end times of when a job is completed. Use this data to determine how long the job has taken and meet your SLA’s.

Scan NFC, QR or Bar Codes

Barcodes, QR codes and Near Field Communication (NFC), scan a tag or a code to retrieve data and lookup records instantly. You can scan the barcode of an asset and update it’s service record, or you can scan an NFC tag to prove a location has been checked.

Custom Reports

Got a document template that you print out and give to your team to complete? Simply upload your existing Word or Excel templates and have your data populated automatically. Create custom reports, client receipts, insert images, repeating data, locations, signatures. Limitless possibilities.

File Attachments

Choose from a variety of built in document formats. PDF’s for instant client or management output, CSV’s for the accounts team, or just a plain old text file. Further enhance your outputs using custom Word or Excel templates

Exception Reporting

Exception reports will typically follow your predefined business processes. Taken a reading that exceeds tolerances? Need to escalate an issue to a different department or manager? Notify the right people with the right information at the right time.

Notifications & Messaging

Push notifications are an essential part of keeping your field teams up to speed. Notifications are automatically sent when tasks and jobs are assigned. You can also send custom messages on demand informing your teams of updates or changes they need to know about

Integrations & Connectors

Our growing collection of built in connectors allow you to quickly plug in to your favourite apps and services. Save files straight to Dropbox, add rows direct to a Google Spreadsheet, or send an SMS with Twilio, the possibilities are endless. Quickly share your data with the systems and people that matter.

SQL

Does your organisation use SQL Server? If so, then our database sync bolt-on is designed for you. Automatically synchronise a variety of data between our mobility platform and your local SQL servers.

Single Sign On

No need to maintain a separate set of user accounts. Connect to a variety of identity providers to enable seamless enterprise security.

Bring Your Own Device

Whether you manage your own fleet of mobile devices, or you’re teams and contractors use their own. Simply download DOWO Flow for iPad, iPhone and Android tablets & phones from the store. Your workflows, forms and data collection apps will work on any device with any sized screen.

REST API

Our REST API connector allows you to plug in to any service that exposes a REST API. Pull your own data into our mobile platform. Push collected data back into your systems. A comprehensive set of interfaces allow you to deeply integrate our mobility platform with your existing systems and automate everything from sending messages, dispatching jobs and tasks, or updating suppliers or customers automatically.

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